Privacy Policy

1. Scope of This Policy

This policy applies to information collected through this website, through booking and communication systems (including Jane App and email), and during the provision of counselling services. I primarily provide counselling to adults aged 18 and older.

2. Information I Collect

Personal information is collected through:

• Contact and inquiry forms on this website
• Booking and intake forms through Jane App
• Direct communication via email or Jane App messaging
• Website usage data (see “Cookies & Analytics” below)

This may include your name, contact information, and information you choose to provide about your concerns or needs. When you request a free resource or subscribe to emails, I collect the name and email address you provide and your subscription preferences. Please do not include clinical or sensitive health information in these forms.

3. How Your Information Is Used

Your information is used to:

• Respond to inquiries
• Schedule and manage appointments
• Deliver counselling services
• Maintain secure health records
• Improve the functionality and accessibility of this website

I also use your email address to deliver resources you request and, when you choose to subscribe, send occasional reflections, practical resources, and updates about groups and workshops. Requesting a workbook does not require a newsletter subscription. You can withdraw newsletter consent using the unsubscribe link in an email or by contacting me. Your personal information is not sold.

4. Third-Party Services

I use third-party platforms to manage communication and service delivery. MailerLite processes the name, email address, and subscription preferences you provide to manage email subscriptions, confirmations, and resource delivery. Other providers include:

• Jane App (booking and records) – Jane App Privacy Policy
• Webflow (website hosting) – Webflow Privacy Policy
• Google Workspace and Gmail (email correspondence) – Google Privacy Policy

Each of these providers has their own privacy policy and security protocols in place.

5. Email Communication

Please note that email is not considered a secure or confidential method of communication. Avoid sharing sensitive or personal clinical information over email. I encourage you to use Jane App messaging or discuss personal matters directly during sessions.

6. Cookies & Analytics

With your permission, I use Google Analytics to understand visits to selected public pages and how people reach online booking. Google may receive page visits, referral information, browser and device information, online identifiers and an IP address as part of the connection. This information is not anonymous, and Google may process it outside Canada. Analytics stays off until you choose “Allow analytics.” You can decline and still use the website, contact me and book appointments. You can change your choice through “Cookie preferences” at the bottom of the website. Your choice is remembered for up to six months. Withdrawing consent stops future collection; it does not remove information already received by Google. The website Analytics configuration excludes form contents, names, email addresses, clinical records and condition-specific blog pages. It does not enable remarketing, Google Signals, advertising personalization or enhanced conversions. Jane provides online booking and has its own cookie choice. Your choice on this website does not automatically apply there. If you allow Analytics on both sites, cross-domain measurement is intended to connect your website visit with the booking process. Declining optional cookies does not prevent booking. Learn how Google uses data: https://policies.google.com/technologies/partner-sites. Jane’s privacy notice: https://jane.app/legal/privacy-notice.

7. Confidentiality & Legal Exceptions

All information shared in counselling is confidential. However, there are legal exceptions to confidentiality that include:

• Imminent risk of harm to self or others
• Suspected abuse or neglect of a minor or vulnerable person
• Court subpoena or legal requirement

These align with the ethical standards for Registered Clinical Counsellors in British Columbia.

8. Data Retention & Access

Client records are stored securely and retained only as long as required by law and regulatory standards. You have the right to request access to or correction of your personal information at any time.

9. Updates to This Policy

This privacy policy may be updated periodically to reflect changes in our practices, laws, or technology. The most current version will always be available on this page, and the Effective Date will be noted above.