Privacy Policy for Soul Flow Therapy
Privacy Policy
Effective Date: June 9th, 2025
Soul Flow Therapy (“I”, “me”, or “my practice”) is committed to protecting your privacy and safeguarding personal information in accordance with
British Columbia’s Personal Information Protection Act (PIPA) and other relevant legislation.
1. Scope of This Policy
This policy applies to information collected through this website, through booking and communication systems (including Jane App and email), and during the provision of counselling services. I primarily provide counselling to adults aged 18 and older.
2. Information I Collect
Personal information is collected through:
- Contact and inquiry forms on this website
- Booking and intake forms through Jane App
- Direct communication via email or Jane App messaging
- Website usage data (see “Cookies & Analytics” below)
This may include your name, contact information, and any information you choose to provide about your concerns or needs.
3. How Your Information Is Used
Your information is used to:
- Respond to inquiries
- Schedule and manage appointments
- Deliver counselling services
- Maintain secure health records
- Improve the functionality and accessibility of this website
Your personal information will not be sold or shared without your consent except when required by law.
4. Third-Party ServicesI use secure, reputable third-party platforms to manage communication and service delivery:
- Jane App (booking and records) -
Jane App Privacy Policy
- Webflow (website hosting) -
Webflow Privacy Policy- Google Workspace and Gmail (email correspondence) -
Google Privacy PolicyEach of these providers has their own privacy policy and security protocols in place.
5. Email Communication
Please note that email is not considered a secure or confidential method of communication. Avoid sharing sensitive or personal clinical information over email. I encourage you to use Jane App messaging or discuss personal matters directly during sessions.
6. Cookies & Analytics
This website uses
Google Analytics to collect anonymous data, including how users arrive on the site and which pages are visited. This helps improve site performance and accessibility. You may choose to disable cookies in your browser settings.
7. Confidentiality & Legal Exceptions
All information shared in counselling is confidential. However, there are legal exceptions to confidentiality that include:
- Imminent risk of harm to self or others
- Suspected abuse or neglect of a minor or vulnerable person
- Court subpoena or legal requirement
These align with the ethical standards for Registered Clinical Counsellors in British Columbia.
8. Data Retention & Access
Client records are stored securely and retained only as long as required by law and regulatory standards. You have the right to request access to or correction of your personal information at any time.
9. Updates to This Policy
This privacy policy may be updated periodically to reflect changes in our practices, laws, or technology. The most current version will always be available on this page, and the
Effective Date will be noted above.